Frequently asked questions

SHIPPING

How much is shipping?


We don't charge anything for shipping. We've included those costs in our pricing.




Do you ship to Alaska/Hawaii?


We currently do not ship to Alaska or Hawaii. If you have any questions or concerns about this policy, you can Contact Us.




Do you ship internationally?


We currently do not ship outside the "lower 48" of the United States. This means that we don't ship to US territories (e.g. Puerto Rico), either.




How long does shipping take?


We ship our products solely with UPS Ground. If you are located close to one of our distribution centers, your package could arrive in 1-2 days. With the swift service of UPS, no address should take longer than 5 business days for delivery.




Will I be charged for taxes?


Current federal law only requires online sellers to collect sales tax on sales to the states in which they have a physical presence. So you will see a local sales tax included if your delivery address is in Minnesota, Missouri, or Washington.





BILLING

What are your billing terms and conditions? (Definitions)


Definitions

  • Seller refers to the website owner – the person to whom the order for the purchase has been given.
  • Buyer refers to the person or organization placing the order.
  • Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.




What are your billing terms and conditions? (Payment)


Payment

  • All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept Visa and Mastercard through secure online checkout using Stripe. We also accept Paypal as a form of payment.




What are your billing terms and conditions? (Cancellation)


Cancellation

  • An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

  • Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.





WARRANTY

What are your warranty terms & conditions?


Our products are warrantied by the manufacturers to be free of defects in materials and/or workmanship for 1 year from the date of purchase. The limited warranty does not cover damage due to abuse or misuse of the product, such as puncture from a sharp object or damage from excessive wind or heat. If you believe that your product is defective, please contact us, and we will process your claim swiftly.





RETURNS

What is your returns policy?


We can accept returns of unopened product for 30 days after the date of purchase. Return shipping costs are the customer's responsibility




What about a refund on my returned product?


We provide refunds on returned, unopened products, less a 10% restocking fee.





Do you have a different question

Contact Us!